1. Who We Are
SA Clinique Wellness ("SA Clinique", "we", "us", "our") is a precision health and longevity clinic based in India. We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, please contact us at info@saclinique.com.
2. Information We Collect
We collect information you provide directly to us and information generated through your use of our services:
- Identity & Contact: Name, email address, phone number, date of birth, gender
- Health Information: Medical history, biomarker data, lifestyle questionnaire responses, assessment results, care plans and physician notes
- Account Data: Login credentials, membership tier, subscription status
- Usage Data: Pages visited, features used, session duration, device type and browser
- Payment Information: Billing details processed securely through our payment partners — we do not store card numbers
- Communications: Emails and messages you send us
3. How We Use Your Information
We use the information we collect to:
- Deliver and personalise our health services, biomarker tracking and physician reviews
- Create and manage your member account on the THRIVE platform
- Process payments and manage your membership
- Send appointment reminders, health reports and service updates
- Respond to enquiries and provide customer support
- Improve our services and develop new features
- Comply with applicable laws and regulations
We do not sell, rent or trade your personal information to third parties for marketing purposes.
4. Health & Sensitive Data
We treat health information with the highest level of care. Your biomarker results, assessments, care plans and physician notes are:
- Accessible only to you and the SA Clinique clinical team responsible for your care
- Never shared with third parties without your explicit consent, except where required by law
- Stored in encrypted databases with access controls and audit logs
- Transmitted over encrypted connections (TLS/HTTPS) at all times
5. Sharing Your Information
We may share your information with:
- Clinical Partners: Physicians and clinicians involved in your care, under strict confidentiality obligations
- Technology Partners: THRIVE Health (our digital health platform provider) and laboratory partners for biomarker processing — all under data processing agreements
- Payment Processors: Secure, PCI-compliant payment gateways for transaction processing
- Legal Authorities: Where required by law, court order or to protect the safety of individuals
6. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. Health records are retained in accordance with Indian healthcare regulations. You may request deletion of your account and associated data at any time by writing to info@saclinique.com.
7. Cookies & Tracking
Our website uses cookies and similar technologies to improve your experience, understand how our site is used and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@saclinique.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. These include encryption at rest and in transit, role-based access controls, regular security audits and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at info@saclinique.com.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:
SA Clinique Wellness
Email: info@saclinique.com
Website: saclinique.com